ROAD TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION

ABSTRACT Road Transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as…

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IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION IN NIGERIA BANKS

Home BANKING AND FINANCE IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION IN NIGERIA BANKS  IMPLICATION OF ELECTRONIC BANKING AND CUSTOMERS’ SATISFACTION IN NIGERIA BANKS  Format: MS…

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INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES ON COMMERCIAL BANKS’ CUSTOMERS SATISFACTION IN EDO STATE, NIGERIA

ABSTRACT The study investigated the influence of customer relationship management practices of commercial banks on customers satisfaction in Edo State, Nigeria. Influence of demographic variable…

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BANK SERVICE DELIVERY AND CUSTOMERS’ SATISFACTION IN NIGERIAN BANKS

CHAPTER ONE INTRODUCTION 1.1          Background of the Study Customers’ expectation in the post-consolidation era of the Nigerian banking sector is very high. This is justified…

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SERVICE OUTLET EXPANSION AND CUSTOMERS SATISFACTION OF SELECTED DMBS IN CALABAR METROPOLIS

Abstract Successful customer retention consists of more than just giving the customer what they expect. Electronic service delivery channels have become a means through which…

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IMPACT OF INTERNET BANKING ON CUSTOMERS SATISFACTION

Abstract This study is on impact of internet banking on customer satisfaction. The total population for the study is 200 staff of the GTB Edo…

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BANK SERVICE DELIVERY AND CUSTOMERS SATISFACTION NIGERIAN BANKS

CHAPTER ONE INTRODUCTION  1.1        Background of the study 1.2        Statement of problem 1.3        Objective of the study 1.4        Research Hypotheses 1.5        Significance of the study 1.6        Scope and limitation of the…

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